Order processing, Shipping and Exchange Policy
Order Processing Time
Most of SlavicSouvenirs.com orders are processed and shipped out within 1-3 business days of their receipt (i.e. 1-3 working days from the moment your credit card is approved; excluding weekends and national holidays). This is conditioned by the fact that most of our orders are custom made. Please be advised that SlavicSouvenirs.com does NOT guarantee delivery on or before any specific date. Urgent or scheduled order processing is available upon request. If there are specific deadlines to be met, make sure you indicate them in the field "Comments" when placing your order.
All orders are shipped out from our Ukrainian fulfillment center located in Kharkov. Orders are mailed via Registered Air Mail (UkrPoshta).
Internatonal Airmail (15-30 business days)
Regular International Airmail is a registered method of delivery that requires signature for delivery. Delivery normally takes 15-30 business days, but may take longer during holiday times (e.g.: Christmas, New Year's, Easter, etc). Shipping and handling charges are based solely on the weight of your parcel and estimated automaticaly at your shopping cart page.
Tracking of your orders shipping
All of our orders are supplied with tracking numbers. When your order is shipped you will receive a confirmation email containing the tracking number which allows you to monitor the status of your order:
- US customers may track their orders at the USPS website
Risk of Loss
All items purchased from SlavicSouvenirs.com are made pursuant to a shipment contract and will be shipped by a third party carrier. This means that the risk of loss for such merchandise will pass to you upon our delivery to the carrier.
Every SlavicSouvenirs.com item is custom handmade according to your order specification or personal requests. If you are not satisfied with your purchase, we may exchange it for another item. Nevertheless, all exchanges must be pre-authorized by the SlavicSouvenirs.com manager by emailing an Exchange Request to: firstname.lastname@example.org. Upon SlavicSouvenirs.com exchange approval simply send the item back to the address it came from. The customer is responsible for all exchange shipping costs.
SlavicSouvenirs.com will offer an appropriate exchange when the item is returned in original and resalable condition (free of defects) within 7 days of original receipt.
Shipping costs and returns due to delays to specific dates are not refundable.
Country of Destination
Central America and the Caribbean
Central / Northern Europe
Central Asia / Middle East
Australia / Oceania