Frequently Asked Questions
Should you have any additional questions or can’t find the answer to your question, please don’t hesitate to email us at firstname.lastname@example.org and we’ll be happy to assist you.
How can I ensure to receive the item after making payment?
We will email you the shipping information once we received your payment details.
How to order?
Please submit your order using the checkout form.
How long will it take to get my order?
Depending on the distance from your country to Ukraine. All orders will be despatched within 1-3 working days. Thus, if you want it earlier, you can let us know by putting special remarks in the checkout form.
How to make payment on my order?
Currently, you can pay by credit card or PayPal account.
What is the currency applied?
All items are priced in US dollars (USD).
How much is the shipping cost?
We charge based on the shipping cost charged by the freight company. We normally use UkrPoshta and the rate is basically based on the rate normally charged by them. Please refer to Shipping for further details.
How to return the products if it is broken during delivery?
Please take a photo of the broken product once you received it. It is valid within 3 days of delivery. We will replace with new or equivalent. Please refer to Return Policy for further details.